Bac Giang city has synchronously deployed the model of friendly administration on all five groups of criteria: building and implementing grassroots democracy, disseminating the friendly administration model; reforming administrative procedures; implementing workplace culture and codes of conduct for officials and civil servants; organising contacts and dialogues with people and businesses and handling their complaints and denunciations; improving the levels of satisfaction of officials, civil servants, residents, organisations and businesses.

Vu Tri Hai, member of the Standing Board of the provincial Party Committee, Secretary of the Bac Giang city Party Committee, and Chairman of the municipal People's Council inspects the building of friendly administration in Le Loi ward.

The municipal Party Committee and People's Committee have paid attention to investing in upgrading facilities in wards and communes. Thanks to that, the service spirit of officials and civil servants has changed positively.

The rate of administrative documents returned ahead of schedule and on time is high. Most people are satisfied with the service of civil servants, authorities and the workplace environment in the locality.

In 2023, Bac Giang city has 10 out of 16 wards and communes recognised by the Chairman of the provincial People's Committee as meeting friendly administration standards (including three units with 3 stars; two with 2 stars and five with 1 star). The city's rate of units meeting standards is higher than the province's average.

To improve the quality of friendly administration, the assisting team of the city’s Steering Committee for implementing democracy (Steering Committee) has coordinated with wards and communes to review and evaluate the set of criteria.

Ngo Sy Long, head of the city Party Committee's Mass Mobilization Board and deputy head of the Standing Board of the Steering Committee, said: "The Standing Board of the Bac Giang city Party Committee requires wards, communes and relevant agencies to uphold high-score criteria and make efforts to improve low-score criteria. Especially they need to raise the responsibility and quality of problem solving in performing public duties and improve the staff’s behavior when interacting with citizens."

Comprehensive investment

Achieving the 2-star standard in building friendly administration in 2023, this year, Ngo Quyen ward strives to reach the 4-star standard. After reviewing the criteria, the ward has gradually gathered resources for the work and fixed limitations.

People in Dinh Ke ward give comments via “Digital mailbox - Party Committee listens to the opinions of local party members and people".

From October 2023, the Dinh Ke ward Party Committee launched the model "Digital Mailbox - Party Committee listens to the opinions of local party members and people". QR codes are sent to ward zalo groups and pasted at the gates of residential areas’ cultural houses. To date, the ward has received and responded to 50 comments.

Regarding the tasks in the coming time, the Standing Board of the Bac Giang city Party Committee will direct the Party committees, authorities and fatherland front committees at all levels, as well as socio-political organisations to strengthen communications work to raise awareness among officials and civil servants about correcting working style and responsibilities while performing duties.

It stresses the importance of enhancing the responsibility of leaders in leading and directing the construction of friendly administration, making the results of implementing democracy and building friendly administration a criterion for evaluating and ranking leaders from 2024.

The municipal People's Committee will increase investment in working facilities, equipment, and means and building a friendly working environment and civilized workplace landscape, thus creating sympathy among people and businesses when coming for administrative procedures.

The one-stop shops must meet four criteria: "faster, more economical, more reasonable, more friendly"; ensure all results are returned on time; and strive for more than 30% of results to be returned ahead of schedule.

At this time, the city's wards, communes, and specialized divisions are reviewing related conditions to report to the municipal People's Committee. On that basis, the city will develop a plan to fund the purchase of equipment; replace and embellish the system of identification boards; and upgrade the grassroots-level radio station system to meet the criteria for a smart radio station.

Draft procedure for foreigners' e-identification registration announced

The Ministry of Public Security has proposed a procedure for foreigners' e-identification registration, which is expected to take effect alongside the identification law on July 1 this year.

Bac Giang improves customs clearance procedures

Bac Giang province posted a year-on-year increase in export and import turnover in both 2023 and January this year. To achieve this result, in addition to the efforts of businesses, the customs sub-department in charge of the industiral zones (IZs) in the province has actively innovated management methods and reformed administrative procedures, creating favourable conditions for businesses to export and import goods.

Ministry aims to complete procedures to launch 19 transport projects in 2024

The Ministry of Transport said it will strive to complete procedures for 19 transport projects to start construction in 2024. Among the projects, three are directly under the authority of the ministry, namely the Dau Giay-Tan Phu Expressway, Cho Moi-Bac Kan Expressway and Lo T-Rach Soi Expressway.

Bac Giang reduces time, increases efficiency in handling administrative procedures

BAC GIANG - The provincial Public Administration Service Center, which directly contacts with and handles administrative procedures for organizations and citizens, has proposed and coordinated with relevant departments and agencies to reduce processing time for procedures with complex documents.

Vietnam completing procedures to export durian to India

The Plant Protection Department under the Ministry of Agriculture and Rural Development (MARD) is completing procedures to facilitate the export of Vietnamese durian to India, said deputy director of the department Nguyen Thi Thu Huong.

Procedures to be streamlined to grant work permits to foreigners in Vietnam

The Ministry of Labor, Invalids and Social Affairs has been assigned to urgently gather public opinions and streamline procedures for granting work permits to foreign nationals working in Vietnam.