Accordingly, any caller to the phone number will be provided with guidance to select the corresponding keys to talk with the staff in charge of various fields such as environment and natural resources, justice and civil status, identification card issuance; social insurance among others.

Illustrative image.

The staff and public servants are responsible for consulting and instructing the people on the handling process of the administrative procedures; the required documents for each kind of procedure on demand.

It helps facilitate the organizations and individuals in accessing to and handling the administrative formalities.

The telephone exchange will have operators on duty during the working time from Monday to Friday. Any off-time call will be automatically recorded with voice messages. The phone call to the telephone exchange will be charged as regulation.

Bac Giang city is the first locality to realize the model in Bac Giang province.

Soon integrating administrative procedure settlement software systems

(BGO) – Facing the "matrices" of information technology (IT) software used at the one-stop section, competent agencies at all levels and sectors are focusing on integrating data to create favorable conditions for officers, civil servants, organizations and citizens in handling administrative procedures. This is a key task of the IT Steering Committee of Bac Giang province in 2019.

173 administrative procedures handled through national single window

As many as 173 administrative procedures of 13 ministries and sectors have been connected to the National Single Window (NSW) window since it was implemented in 2015.

Bac Giang province accelerates administrative reforms

The northern province of Bac Giang will step up administrative reforms to provide both citizens and businesses with better public services, according to Chairman of the provincial People’s Committee Nguyen Van Linh.

Improving quality of administrative procedures

Prime Minister Nguyen Xuan Phuc signed Directive No.30/CT-TTg on October 30 for improving the quality of administrative procedures at ministries, branches and localities.

Administrative reform: PCI 2018's highlight

 

Khoi Nguyen