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Bac Giang ranks 3rd nationwide in direction, administration index and service to people, businesses

Updated: 20:33, 03/01/2024
BAC GIANG- According to the announcement on the National Public Service Portal, Bac Giang province ranked 3rd in direction, administration index and quality assessment of serving people and businesses in carrying out administrative procedures and public services on electronic environment in 2023.

Bac Giang scored total 89.1 points when all of the index groups gained higher results than the national average. Some indices with high scores include the rate of online submission reaching 78.3 percent (41.58 percent higher than the national average), online payment reaching 9.3/10 points (4 points higher than the national average) and the record digitization rate reaching 19.1/22 points (8.9 points higher than the national average).

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Citizens proceed administrative procedures at the one-stop-shop division of Tan Yen district.

The direction, administration index and quality assessment of serving people and businesses in carrying out administrative procedures and public services on electronic environment is automatically evaluated online by the National Public Service Portal based daily, monthly and quarterly.

In 2023, Bac Giang province has always been in top 10 provinces and cities in terms of this index. In order to maintain and improve the ranking, Bac Giang province will continue to promote communication to increase the rate of online submission and online payment on the National Public Service Portal.

In addition, the province will pay attention to digitalizing records and administrative procedure results ensuring transparency and conforming to the regulations. It will also improve quality of the public officials in receiving and resolving administrative procedures and strive to increase the rate of documents processed ahead and on schedule.

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