Changes on all three pillars

In recent years, Phuc Hoa commune has strongly developed fruit trees, bringing great income to locals. Implementing the pilot digital transformation model, the commune has received the province’s due investment in telecommunications infrastructure, building an intelligent operating centre (IOC) and deploying a security camera system and applications for digital government building.

People in Hong Giang commune (Luc Ngan) make cashless payments when buying goods.

Notably, Phuc Hoa is the only locality supported to build an e-commerce platform to promote and introduce local key products. Nearly four months since its launch, the commune had nearly 200 booths registered on the e-commerce platform http://phuchoamart.vn with key products such as early-ripening lychee, guava, grapefruit, lychee honey and wine.

With the main pillars of digital government, digital economy and digital society, the commune-level digital transformation model aims to gradually create digital government with more than 80% of records processed online and 100% of administrative procedures updated, managed and settled via the Internet; improve the quality of online public services at levels 3 and 4; and all officials and civil servants applying digital signatures. For the development of the digital economy, up to now, all businesses and business households have implemented non-cash payments on digital platforms.

The realization of digital society has also showed effectiveness when more than 50% of working-age citizens have public service accounts and 50% of people have installed electronic health books. In Hong Giang commune, all villages have gained access to 4G networks, an increase of 10% compared to the time before implementation. The percentage of households accessing and using internet services was more than 85%.

Regarding the deployment of applications serving the building of digital government, 80% of administrative procedures at commune level have been processed at the electronic one-stop shops. The rate of dossiers handled on time and ahead of schedule reached 100%.

Joining hands for successful digital transformation

The digital transformation model in Phuc Hoa and Hong Giang communes has achieved initial results. However, due to limited awareness, many local people and business households did not recognize the importance of digital transformation, so the effect has not been as expected. The support for the construction and upgrading of information technology infrastructure remained limited.

Phuc Hoa commune has been provided with nine smart loudspeakers, but the efficiency is not high and the sound quality is not good. Meanwhile, in Hong Giang commune, although all business households apply cashless payment methods, the percentage of users is still low.

In order to promote the commune-level digital transformation, in 2023, the Department of Science and Technology will focus on guiding and supporting the two communes to perfect internet infrastructure as well as equipment at the one-stop shops to strive for all administrative procedures digitized.

It will continue to guide people and business households to install non-cash payment applications and electronic health books, and create public service accounts. It also plans to encode the security manual, denunciations and crime prevention on QR codes attached at village cultural houses, public places and given to households.

Trieu Ngoc Trung, Deputy Director of the department, said: “To make digital transformation successful, in addition to the provincial support, localities need to arrange resources for procurement of equipment and raise public awareness of the benefits of digital transformation because the active participation of the people is an important factor in the success of the program”.

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