Known as Chatbot 1022, the app was put into service in 2018 to automatically provide information and respond to queries about administrative procedures and clarify socio-economic information in Da Nang.

Da Nang's Chatbot 1022 app is Vietnam's only finalist of GO Smart Awards 2020.

The app boasts a database of more than 1,000 sets of Da Nang’s administrative procedures as well as information about public services, seeing about 500 interactions each day.

Chatbot 1022 is available on channels such as Facebook Messenger, the Da Nang Online Public Service Portal and the Da Nang Public Service Information Portal.

The awards are organised by the Global Organisation of Smart Cities, with its membership including governments, enterprises, academic institutions and individuals from 36 cities in 19 countries.

The GO Smart Award is designed to honour and encourage the sharing of innovative solutions in urban management as well as creating opportunities for participants to introduce their products and services.

USAID helps Vietnam strengthen e-Government capacity

The US Agency for International Development (USAID) will assist the Vietnamese Government Office in accelerating administrative reforms, enhancing inter-sectoral coordination and improving transparency.

PM orders improvement of legal environment for e-government building

Prime Minister Nguyen Xuan Phuc requested ministries and localities to soon address shortcomings in the legal environment for building the e-government, while chairing an online meeting on August 26.

E-government must better serve people and businesses

A Prime Minister’s Working Group led by Minister - Chairman of the Government Office Mai Tien Dung worked with 10 ministries on the implementation of assigned tasks related to e-Government development and administrative procedure reform on August 10.

Vietnam jumps two places in UN e-government rankings

Vietnam climbed two positions to stand at number 86 amongst 193 countries in the e-government development index (EDGI) rankings, as compiled by the United Nations.

Basic factors of e-Government must be completed this year

Factors that form the foundation of an e-Government must be completed in 2020, which is one of the tasks in e-Government building for the year, according to Prime Minister Nguyen Xuan Phuc.

Source: NDO