According to economists, the results could be attributed to the fact that the people, household businesses and firms have been quick to adapt their business operation to the new normal situation amid the pandemic and actively apply technological solutions in trading and payment. This means digital transformation has played an important role in promoting the growth of the retail sector in particular and maintaining stability for the business community in general.

Consumers at a supermarket in Ho Chi Minh City.

Vice Chairman of the Vietnam Chamber of Commerce and Industry Hoang Quang Phong stressed the importance of digital transformation to the development of Vietnamese businesses, especially those in the retail sector. The rapid changes in technology enable retail companies to optimise their resources and place consumers at the centre of their businesses, therefore helping them survive, stabilise their operations and thrive sustainably in the context of the complicated development of Covid-19 pandemic.

The application of new technology such as Internet of Things (IoT), Big Data, AI and Machine Learning have allowed businesses to provide customer services with unique and valuable experiences, optimising management strategies as well as supply chain, hence improving revenue.

Do Khac Cuong, Sales Director of Corporate Banking and Partner Channel Manager, Microsoft Vietnam, said that in a global survey of 800 business executives conducted by The Economist and Microsoft, respondents in the retail industry said that improving customer experience was the top factor driving their digital transformation in the past time (49% compared to the survey average of 36%). This showed that the Covid-19 pandemic has made digital transformation more important than ever, especially for the retail industry.

The survey also showed that retailers that deploy online shopping channels and have deep understanding of customers managed to better survive the impacts of pandemic.

Permanent Vice Chairman of provincial People's Committee Mai Son: Taking people and businesses as the center of digital transformation

(BGO) - Digital transformation is an inevitable trend, opening up many opportunities and strongly impacting all areas of socio-economic life, but also posing numerous challenges. Realizing that, Bac Giang province has identified the advantages and disadvantages, put forth solutions, and been determined to take the lead in this process. Permanent Vice Chairman of the provincial People's Committee Mai Son gave an interview to Bac Giang Newspaper regarding this issue.

2021 Sao Khue Awards honour top "stars" in digital transformation

As many as 180 excellent IT products and services have been honoured as winners of the 2021 Sao Khue Awards – the oldest and most prestigious awards in Vietnam's IT sector.

Digital library preserves common heritage of Vietnam and France

The French Embassy in Vietnam and the National Library of Vietnam on April 7 unveiled a digital library at https://heritage.bnf.fr/france-vietnam.

Bac Giang focuses on building and implementing resolution on digital transformation

(BGO) – The Bac Giang provincial People’s Committee (PPC) on April 5 coordinated with FPT Joint Stock Company (FPT) to organize conference themed “Digital transformation (DT) – chance and challenge” under the chair of PPC Permanent Vice Chairman Mai Son.

Data digitalization for tourism development

(BGO) - Smart tourism development is considered one of the pillars to make tourism a spearhead economic sector. Recognizing that importance, recently, many units and businesses in Bac Giang province have paid attention to the application of information technology (IT) in tourism promotion and development.

Source: NDO