Public satisfaction with administrative services improves further

Updated: 19:22, 07/04/2025

The public had greater satisfaction with the administrative services provided by state agencies in 2024, heard a report presented at the Government’s monthly meeting and conference with local authorities on April 6 to evaluate the socio-economic development situation in March and the first quarter.

The Satisfaction Index of Public Administrative Services (SIPAS) and the Public Administration Reform Index (PAR Index) for 2024 revealed improvements.

The General Hospital of the Central Highlands region, based in Dak Lak province, conducts examination registration online, saving time for patients.

Last year, SIPAS reached 83.94%, marking a 1.28% increase compared to 2023, with Hai Phong, Thai Nguyen, Hai Duong, Quang Ninh, and Ba Ria – Vung Tau topping the rankings while Bac Kan, Lang Son, Quang Nam, An Giang, and Quang Ngai recording the lowest satisfaction rates.

These results reflect substantial efforts by local administrations at all levels to implement solutions that improve service quality for citizens.

The public has become increasingly engaged, supportive, and willing to provide constructive feedback to government agencies, contributing to the development of a service-oriented administration that places the people at its centre.

Meanwhile, the PAR Index also maintained positive growth in 2024, achieving its highest average value to date – at 88.37%, up 1.39% from 2023.

For the second consecutive year, all the 63 provinces and centrally-run cities scored above 80%, with 53 localities having better performance as compared to the previous year. Declines were recorded in nine others but inconsiderable.

In March and the first quarter, despite rapidly changing, complex and unpredictable global developments, Vietnam achieved significant results thanks to comprehensive and timely leadership by the Party Central Committee, particularly the Politburo and Secretariat led by Party General Secretary To Lam, participants in the meeting said.

The economy showed robust performance in the first quarter of 2025, with the macro-economy kept basically stable, inflation under control, growth promoted, and major economic balances ensured.

GDP growth reached 6.85% year-on-year, exceeding the target set in the Government’s Resolution No. 01/NQ-CP and representing the fastest pace since 2020. This places Vietnam among the world's fastest-growing economies.

Other economic indicators were equally encouraging, with the consumer price index (CPI) rising by 3.13% year-on-year, state budget revenue reaching 36.7% of the annual target (up 29.3% from the same period last year), and foreign trade rising by 13.7% with a trade surplus of some 3.16 billion USD.

The registered foreign direct investment (FDI) approximated 11 billion USD, a 34.7% increase compared to the same period last year, while the disbursed FDI capital approached 5 billion USD, up 7.2%.

Multiple international organisations have positively assessed the Government and Prime Minister's leadership and management, making optimistic forecasts for Vietnam's economic growth in the coming period.

The conference concluded with a call on government members, ministries, sectors, and local authorities to remain vigilant about ongoing challenges while capitalising on opportunities to maintain economic momentum throughout 2025.